Customer Service Agent

Competitive Hourly Rate

labelCustomer Service

business clear-comms

location_on Colchester

linkhttps://jobs.gfm.co.uk/job/customer-service-agent/28

As a Customer Service Agent, you are expected to handle customer enquiries and questions, handle complaints,  and provide information in line with the agreed processes and KPIs.

 Reports to: Team Leader & Operations Manager

Main Duties:

 Answer calls and emails professionally

Handle and resolve customer complaints

Administrative duties

Identify and escalate priority issues

Route calls to appropriate resource

Ensure daily task list is completed

 

Professional Skills & Abilities

- Customer service experience
- Good data entry/keyboard skills
- Excellent verbal and written communication skills
- Problem analysis & solving

Apply now

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