Temporary Customer Service Agent - BrandAlley

£7.00 - £8.21 per hour

labelCustomer Service

business clear-comms

location_on Colchester

linkhttps://jobs.gfm.co.uk/job/temporary-customer-service-agent-brandalley/16

Are you looking to try something new? Well we have the perfect opportunity for you!

Our BrandAlley department are expanding ready for the Christmas, we are looking for temporary Customer Service Agents to join the team. The temporary positions will run until January 2020 at the latest; there may also be an opportunity to join us permanantly.

Main Duties:

  • Attend to calls OR emails professionally
  • Handle and resolve customer complaints
  • Enter customer information accurately
  • Identify and escalate priority issues
  • Ensures the daily task list is completed
  • Assists with training where necessary

Flexibility:  to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.

Professional Skills & Abilities

  • Shows flexibility of thought and a positive attitude
  • Takes responsibility for customer issues and delivers an outstanding level of customer service Knowledge of customer service principles and practices
  • Customer service experience
  • Good data entry/keyboard skills
  • Knowledge of administration and clerical processes

Interpersonal Skills & Abilities

  • Organised & Conscientious
  • Enjoys a challenge
  • Problem solving
  • Attention to detail
  • Initiative
  • Judgment
  • Adaptability
  • Must have the right working attitude to want to do a good job, but understand that we can only work within our clients guidelines
  • Functions as an active team player, assisting colleagues where appropriate
  • Actively contributes to the positive philosophy and culture of the department and company
  • Speaks clearly and articulately, communicates effectively at all times

Apply now

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